Crisis, Disaster, Emergency Management

Job Summary

The Crisis, Disaster, Emergency CSS is a highly motivated and organized individual with a passion and talent for helping others. Primarily, in the cold weather shelter activation planning and response, the CSS may serve alongside a coalition community-based responders to deliver direct services and identify appropriate strategies to assist participants in cold weather shelter services in crisis. During Blue Sky Periods, the CSS helps to train affiliate volunteers in CDE community base response. CSS utilize their knowledge of the community to establish appropriate relationships with vulnerable community members in need to provide cold weather shelter services.

Employment Type:

Non-Exempt

Division:

Office of the President and CEO-Special Initiatives

Employer:

Crisis Disaster Emergency (CDE) Manager

Essential Duties and responsibilities

Executes emergency shelter task in areas such as hazard mitigation, preparedness, disaster response, debris management, Crowd Control safety and security.
Monitor Client service area to ensure client delivery of support services.
Organizes CDE planning processes, which include individuals with disabilities and others with access issues, seniors and members of underserved communities, to fully engage constituents’ input; Leads the development of the community’s recovery visions, priorities, resources, capability and capacity.
Participate in all activities and duties related to CDE management during CDE response activation, serving as direct client services.
Outreach to vulnerable community members impacted by crisis/disaster/emergency.
Assess unmet CDE response needs with the client through point of contact interactions.
Participate in onsite and encampment health and well-being check-ins.
Keep accurate records of all client interaction cases in program database.
Other duties as required.

Knowledge, Skills and Abilities

Mission driven with strong interpersonal skills and ability to motivate teams to achieve goals and create strong mutual respect and trust within teams and with clients.
Change and safety champion, with the ability to help teams adapt successfully to the changing environments.
Strong verbal and written communication skills with the ability to listen, give and receive feedback and instruction and create feedback loops among teams and clients.
Excellent organization, attention to detail, and time management skills to coordinate and facilitate several moving aspects of providing services in a client coordinated effort services environment.
Self-motivated, organized, and prioritizes tasks to meet program goals in a high change, fast-paced environment.
Maintains ethical and professional standards and appropriate boundaries. Understands barriers and challenges that clients
might be facing.

Required Education

Highschool diploma required
Bachelors’ Degree Preferred
1+ years of social or client service, team lead or supervisory experience
Proficient use of computers to include Microsoft Office, internet, HMIS (Homeless Management Information System) and other systems used for communicating, data collection, and reporting.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; reach with hands and arms.

Other Qualifications / Duties

Must have reliable transportation.
Must be able to work a flexible schedule.
This position requires a criminal background investigation.
Must have a valid driver’s license.

Work Environment

This job operates in a professional office and public environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role consistently performs manual labor via direct client services.

Working Conditions:

Repetitive activities such as talk, sit, stand, typing for extended periods of time Lift up to 30lbs.
Work environment with frequent interruptions.
Work with clients with different levels of direct service needs.

How to Apply

To apply, click the link below and submit a cover letter and resume.

The Austin Area Urban league is an Equal Opportunity Employer