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Community Support Coordinator (CSC)

Job Summary

The Community Support Coordinator serves as a non-medical client services coordinator, advisor, advocate and liaison between the client/family and community partners to the residents of Central Texas. CSC’s are responsible for coordinating and connecting clients with AAUL and community-based services and programs. CSC’s are responsible for advising and assisting clients/patients to access needed resources in the community as aligned to basic needs and service plans while in AAUL service.

Employment Type:

Exempt – Full Time

Division:

Southbridge Shelter

Employer:

Southbridge

Essential Duties and responsibilities

  • Responsible for: intake/screening/referral, assessment/reassessment (Virtual/In Person), development of support plans, on-going case management, monitoring of the clients health and welfare, documentation of contacts and case management activities in the Department, resource development, and case closure.
  • Contact the clients at least once within each quarterly period, or more frequently if warranted by the client’s condition /or as determined by the program guidelines in which the clients is enrolled.
  • Primarily responsible for coordination of services to assist clients in increasing stability factors in their lives and accessing community resources; including but not limited to Austin community based service agencies or 311 online applications or calls.
  • Maintains case files, records and prepares monthly reports and time sheets.
  • Assists with the overall physical appearance and cleanliness of the testing sight.
  • Participates in supervision with Southbridge Shelter Director.
  • Works in conjunction with the AAUL staff and other AAUL programs.
  • Adheres to AAUL policies and procedures; supports an environment based in respect, the utilization of ethical communication, and adherence to the organization’s non-negotiables.
  • Case Management Services.
  • Attend Department provided training for AAUL as well as agency provided in-service and staff development training.
  • May take on special assignments and projects on an as needed basis.
  • Assist with system assessment and development as needed.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Conveys the purpose and services of a program to the user population and the benefit to the community.
  • Establishes trusting relationships with clients and their families while providing general support and encouragement.
  • Conducts intake interviews with clients, including enrolling and/or referring clients into programs; assists clients with completing applications and registration forms.
  • Follows-up with clients via phone calls, home visits and visits to other settings where clients can be found.
  • Conducts eligibility determination, enrollment, and follow-up with uninsured clients.
  • Provides referrals for services to community agencies as appropriate.
  • Helps clients connect with transportation resources and provides appointment reminders in special circumstances.
  • Works closely with medical providers to ensure clients have comprehensive and coordinated care.
  • Works cooperatively with other clinical personnel assigned to the same client.
  • Provides consistent communication to evaluate client and family status, ensuring that provided information and reports clearly describe progress.
  • Ensures that all program applications submitted are complete with supporting documentation.
  • Maintains a minimal error rate in accordance with established guidelines.
  • Performs other duties as assigned.

Required Education

  • High School Diploma, GED, or equivalent.
  • Social Sciences Higher Education degree preferred.
  • 1 plus year of experience in health care experience or community involvement.
  • 1 plus year of experience creating and maintaining databases and reports for state grant funding.
  • Required Licensure/Certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Qualifications / Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

How to Apply

To apply, click the link below and submit a cover letter and resume.

THE AAUL IS AN EQUAL OPPORTUNITY EMPLOYER

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