Student Accounts and Collections Officer

Job Summary

The Student Accounts and Collections Officer serves as the College’s liaison with students and parents in all  phases of managing and collecting current and delinquent student accounts receivables. The Student Accounts and Collections Officer is responsible for billing, collections, account analysis, account adjustments,  and refunds on overpaid accounts.

The Student Accounts and Collections Officer reports to the Bursar.

Employment Type:

Full-time, 12-month


Business Office


Huston-Tillotson University

Essential Duties and responsibilities

  • Analyze Student account data to ensure all fees and charges are applied correctly and in a timely manner.
  • Ensures proper entries of tuition, fees, other charges, payments and adjustments to student accounts.
  • Maintains a database on all current and delinquent student accounts.
  • Maintains files of all source documentation relating to both current and delinquent accounts.
  • Takes necessary steps to collect current charges in a timely manner through frequent personal contact with students, mailing monthly statements, and billing to third party payers.
  • Works with the Bursar to enforce deferred payment agreements and other collection methods deemed appropriate, and to ensure accurate reporting and tracking of collection activity on current accounts.
  • Sets up and maintains the College’s collection procedures for accounts with aging of less than 120 days.
  • Maintains contact with collection agencies to coordinate collection efforts on the College’s behalf.
  • Works closely with the Budget Analyst and accurately performs account analysis to ensure the general ledger control account is always in agreement with the sub-ledger detail; reconciles the sub-ledger accounts with the control account.
  • Processes refunds and check releases on overpaid accounts.
  • Works closely with the Financial Aid Office to ensure that scholarships, grants, and other forms of aid are proper and are accurately reflected on the current student accounts; obtains financial aid clearance prior to  processing student refunds.
  • Support Registration efforts to ensure new students are properly informed on Tuition, Fees and charges.
  • Generate reports and communicate on matters concerning Student Accounts as required.
  • Reports monthly to the Bursar on the status and result of collection efforts.
  • Other duties as assigned.

Knowledge, Skills and Abilities

  • Bachelor’s degree in business or related field preferred, or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
  • Minimum of two years experience in accounts receivable management and collections.
  • High computer and software proficiency, particularly in accounting, spreadsheet and database software, or ability to learn such programs in a reasonable amount of time.
  • Experience in account reconciliation and analysis; strong mathematical skills.
  • Excellent organization, time management and project management skills; high level of detail and task orientation.
  • Ability to handle highly sensitive and confidential information.
  • Proficient oral, written, customer service and interpersonal communication skills, experience meeting and interacting with the public a must.
  • Commitment to the Mission and Vision of the College.

How to Apply

To apply, follow the instructions in the link below.